Refund policy

 

What is your refund policy?

A book or an ebook you purchase from Tenbellow.com is eligible for return if you have a "valid reason" and we receive your request within ten days of the date of purchase. We will issue a store credit in the amount of the original sale. Returns are for store credit only. And never expire.

What is a "valid reason" for returning a book or an eBook?

We take a commonsense approach to refund requests. What constitutes a "valid reason" can change over time, along with changes in technology, and will be determined entirely at our discretion based on the circumstances. 

"I didn't enjoy the eBook or Book" is not a valid reason.

examples of "valid reasons"

The Book or eBook didn't meet technical standards

The Book or eBook falls short of its description

The Book or eBook does not perform as described by us

There's a variety of valid reasons that can trigger a return. Just contact our support team, we're very reasonable and we'll be glad to help.

We monitor returns and refund requests in order to prevent abuse. The ability to buy from Tenbellow.com will be withdrawn if, in our sole judgment, we have reasonable grounds to believe the user is abusing the system.

EGift Cards
Egift Cards are sold on a firm sale, non-returnable basis. 

Pre-orders, Refunds, and Exchanges
PRE-ORDER POLICY

You will be charged the full amount once your pre-order is placed. If we cannot fulfill your order for any reason, you will be fully refunded for those pre-ordered charges.

You may not cancel a pre-order of a book, product, or digital content at any time. As our print books and products are made on-demand, and tailored specifically for each order or print run, pre-orders are non-refundable. Only store credit will be applicable.