Frequently asked questions
What are the benefits of reading ebooks?
In most cases, ebooks are cheaper than paper books. they are Instantly available worldwide - just download the ebook and start reading right away instead of waiting for the slow mail to arrive.
What are the eBooks File formats
Tenbellow offers e-books in pdf format. PDF files are compatible with most devices, including computers, smartphones, and tablets. PDF is a fixed-layout format, which means that the layout and design of the book remain the same, regardless of the device it’s read on.
Once I have purchased my ebook, will it be available immediately?
Yes, once you have purchased the ebook it is yours to download immediately. The title is stored on your Tenbellow.com account and you can access it at any time by logging in with your username and password.
If an ebook becomes corrupted or requires replacement during the normal course of use, you can re-download from your Tenbellow.com account. We do put a limit on the downloads to prevent abuse of the system.
Can I Share My eBook Files?
When you purchase an eBook, that copy is designed for your own personal use. While you can copy an eBook file for use on another device you own, such as a portable eReader or smartphone, you cannot share copies with other people. You also cannot sell used eBooks; ownership is yours only, and cannot be transferred.
It is not permitted to buy one copy of an ebook and then load it onto multiple devices for several people to use. Nor can you load a book onto a device and then pass the device on to multiple individuals one after another.
If you buy an ebook and give it to another person, it is theirs to keep for life. But they may not then lend or share it with another user. If you want to provide, like, 10 copies of an ebook to 10 people, you will need to pay for 10 copies, and then distribute the ebooks to the 10 people.
What is your refund policy?
An ebook you purchase from Tenbellow.com is eligible for return if you have a "valid reason" and we receive your request within ten days of the date of purchase. We will issue a store credit in the amount of the original sale. Returns are for store credit only. And never expire.
What is a "valid reason" for returning an eBook?
We take a commonsense approach to refund requests. What constitutes a "valid reason" can change over time, along with changes in technology, and will be determined entirely at our discretion based on the circumstances.
"I didn't enjoy the eBook" is not a valid reason.
examples of "valid reasons"
The eBook didn't meet technical standards
The eBook falls short of its description
The eBook does not perform as described by us
There's a variety of valid reasons that can trigger a return. Just contact our support team, we're very reasonable and we'll be glad to help.
We monitor returns and refund requests in order to prevent abuse. The ability to buy more ebooks from Tenbellow.com will be withdrawn if, in our sole judgment, we have reasonable grounds to believe the user is abusing the system.
Egift Cards are sold on a firm sale, non-returnable basis.